Privacy Policy

Last updated date: 20 November 2020

This Online Privacy Notice ("Privacy Notice") describes the policies and procedures of Zolve ("Company," "we," "our," or "us") with respect to the collection, use, disclosure, and protection of personal information and other information received or generated by Company ("Information") with regard to individuals who have signed up for, access, and use the Services (collectively, "Users"), with each such User individually referred to herein as "you" and "your." As used herein, "Services" means collectively, the website, applications and/or technology platform and associated websites, and social media channels used to monitor each individual's banking, lending, and related financial transactions in order to provide guidance, advice, and tools to each such User. By using or accessing the Services and/or by submitting or authorizing the collection of your Information to Company in connection with any Services, you are consenting to the terms of this Privacy Notice.

This Privacy Notice may be updated or modified from time to time. By using or accessing the Services after such update or modification you are accepting such changes to the terms of this Privacy Notice.

1. What kinds of ‘personal information’ do we collect about you?

The kinds of ‘personal information’ that we collect may include your name, date of birth, address, telephone number, email address, driver’s license number, marital status, number and age of your dependents and employment history. In addition, if you apply for credit, we may collect ‘credit information’ including information about your income, assets, liabilities, and repayment history information.

Generally we do not collect ‘sensitive information’ about you. However, if you make an application for a loan to be varied on the grounds of hardship we may collect health information about you. We will only collect sensitive information about you with your consent.

2. Why do we collect your ‘personal information’?

We collect ‘personal information’ about you so that we can provide you with our products and services. We need to use your data for a contract we have with you, or to enter into a contract with you. This includes:

  • providing you with access to our App and website
  • answering your questions
  • Consider your application
  • identifying you in accordance with Anti-Money Laundering / Counter-Terrorism Financing requirements
  • dealing with any complaints or concerns you may have, and
  • providing you with our products and services

We also collect your ‘personal information’ so that we can contact you and provide you with information about products and services that may be of interest to you.

We need to use your data to comply with the law. We:

  • confirm your identity when you sign up or get in touch.
  • check your record at immigration and fraud prevention agencies.
  • prevent illegal activities like money laundering, tax evasion, and fraud.

We will check your credit history and ask about your reasons for applying for a loan, and other details about your financial circumstances so that we can make responsible lending decisions.

3. Who can give us ‘personal information’ about you?

Where reasonable and practical we will only collect your ‘personal information’ directly from you. However, we may also collect information about you from third parties, such as a partner or spouse who contacts us on your behalf, from our contractors who supply services to us, from advisers such as accountants or lawyers, or from other organizations authorized by you.

We may also collect ‘credit information’ about you from credit-reporting bodies when authorized by you to do so.

When you sign up, we search your record at fraud prevention agencies and KYC (Know Your Customer) and AML (Anti Money Laundering) service providers to fulfill our legal duties.

4. How do we collect your ‘personal information’?

We collect your ‘personal information’ in many ways. These can include:

  • Information you give us through the app
  • when you contact us by telephone, email or via our website;
  • when you create or update a user profile that includes personal information such as your name and contact details;
  • Information we collect when you use the app and our services
  • Information we get from external sources

When you access our App or our website, we may collect ‘personal information’ about you using ‘cookies’. ‘Cookies’ are files that are implanted in your hard drive or device to collect, store and receive identifiers and information about your usage of our App and website as well as information about where you are located at the time you access our App or website (using GPS, Bluetooth, or WiFi signals, depending on the permissions that you have granted). By using ‘cookies’ we are able to enhance and personalize our App and website to better suit your needs.

5. How do we use your ‘personal information’?

We will only use your ‘personal information’ for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to, and any other purpose permitted under the Privacy act.

The ways that we use your ‘personal information’ may include:

  • to improve and personalize our App or website for you;
  • to develop new features, products, and services;
  • to notify you about new features and products;
  • to provide you with information about our products and services;
  • to assess your application for credit or your application to guarantee credit we provide to someone else;
  • to conduct research for our own internal purposes;
  • to assess, process and manage your application for employment; and
  • to handle any complaints that you may have.

We may also aggregate the ‘personal information’ that we collect for reporting and statistical purposes and to help us improve our App or website. If we disclose any aggregated information to a third party, the information will be de-identified and will not contain any personally identifiable information.

You agree that we may use your ‘personal information’ for any of these purposes.

6. To whom can we disclose your ‘personal information’?

We may disclose your ‘personal information’ to:

  • companies that make our cards.
  • card producers and networks, like MasterCard.
  • Know Your Customer (KYC) service providers that help us with identity verification or fraud checks like Jumio / Onfido
  • participants in the payments system and other financial institutions for the purpose of resolving disputes, errors or other matters arising out of your use of our products and services;
  • organizations that provide products or services used or marketed by us, including, other credit providers, funders, lenders, valuers, trustee companies, financial institutions and securitizers, mortgage insurers, title insurers, surveyors, credit reporting agencies, rating agencies, and debt collectors;
  • companies and contractors who we retain to provide services for us, such as IT contractors, ‘software as a service providers’ (such as email engines and contract management service providers), data aggregation and data analytics platform providers, call centers, stationery printing houses, mail houses, storage facilities, lawyers, accountants, and auditors;
  • Organizations considering acquiring an interest in your loan or our business and assets generally; and
  • Other individuals or companies authorized by you.

You consent to us disclosing your information to such entities (and allowing such entities to use your personal information to provide their services) without obtaining your consent on a case by case basis.

7. What additional access rights apply if you give us ‘personal information’ in EEA?

If you access Zolve while residing in EEA, GDPR regulation will be applied. You may have additional rights to request us to correct, amend, delete, or limit the use of your ‘personal information’ and you can contact us about any of the following additional rights:

  • your right to request that we delete the ‘personal information’ we hold about you;
  • your right to object to our processing of the ‘personal information’ we hold about you;
  • your right to request that we restrict the processing of ‘personal information’ we hold about you;
  • your right to have us transfer, where technically feasible, the ‘personal information’ we hold about you to another controller; and
  • your right to withdraw consent to allow us to process ‘personal information’ we hold about you (unless we have compelling and legitimate grounds for continuing processing).
8. Is the ‘personal information’ that we hold about you secure?

Zolve has and requires our Third-Party Service Providers to have, administrative, technical, and physical safeguards in place in our respective physical facilities and in our respective computer systems, databases, and communications networks that are reasonably designed to protect the information contained within such systems from loss, misuse, and alteration. We employ commercially reasonable website security and customer verification procedures to protect your data. The measures we use may include storing Personal Information on secured servers, transmitting Personal Information using encryption technologies, and auditing and reviewing our data collection and storage practices.

User passwords and other sensitive information are saved and encrypted to prevent unauthorized access or disclosure and accidental loss, alteration, or destruction. We regularly review our operational and business practices for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information. We require all of our employees, contractors, and other third parties to protect confidential information as a condition of doing business with, and our business practices limit the use and disclosure of such information, including personal information, to authorized persons, processes, and transactions.

No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information. You also play a role in protecting your Personal Information. Please safeguard your username and password for your account and do not share them with others. If we receive instructions using your Account log-in information, we will consider that you have authorized the instructions. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security related to the Services. We reserve the right, in our sole discretion, to refuse to provide the Services, terminate your Account, and to remove or edit content.

9. What happens if you click on a link to a third party’s website that is contained on our App or website?

Our App and website may contain links to third-party websites and social media features that are hosted by a third party. A link to another website does not mean that we sponsor, endorse, or approve the information found on that website. We are not responsible for the privacy policies or practices of third party websites or social media features and your use of those websites and features are governed by the privacy policies and practices of the hosting entities.

10. Can you be intimated when the privacy policy is changed?

We reserve the right to change the terms of the Policy from time to time, as seem fit, without advance notice, and your continued use of the Website or App will signify your acceptance of any amendment to these terms. However, You are therefore advised to re-read the terms of the Policy on a regular basis. Should it be that you do not accept any of the modifications or amendments to the terms of the Policy, you may terminate your use of our services immediately. You can check the date on top of the Privacy Policy page which indicates when the Privacy Policy was last updated.

11. How can you contact us?

If you have any questions or complaints about this Policy or our treatment of your ‘personal information’, or if you would like to access or correct your ‘personal information’, please contact us at: