Last updated date: 20 November 2020
This Online Privacy Notice ("Privacy Notice") describes the policies and procedures of Zolve
("Company," "we," "our," or "us") with respect to the collection, use, disclosure, and protection of
personal information and other information received or generated by Company ("Information") with
regard to individuals who have signed up for, access, and use the Services (collectively, "Users"),
with each such User individually referred to herein as "you" and "your." As used herein, "Services"
means collectively, the website, applications and/or technology platform and associated websites,
and social media channels used to monitor each individual's banking, lending, and related financial
transactions in order to provide guidance, advice, and tools to each such User. By using or
accessing the Services and/or by submitting or authorizing the collection of your Information to
Company in connection with any Services, you are consenting to the terms of this Privacy Notice.
This Privacy Notice may be updated or modified from time to time. By using or accessing the Services after such update or modification you are accepting such changes to the terms of this Privacy Notice.
The kinds of ‘personal information’ that we collect may include your name, date of birth, address,
telephone number, email address, driver’s license number, marital status, number and age of your
dependents and employment history. In addition, if you apply for credit, we may collect ‘credit
information’ including information about your income, assets, liabilities, and repayment history
Generally we do not collect ‘sensitive information’ about you. However, if you make an application for a loan to be varied on the grounds of hardship we may collect health information about you. We will only collect sensitive information about you with your consent.
We collect ‘personal information’ about you so that we can provide you with our products and services. We need to use your data for a contract we have with you, or to enter into a contract with you. This includes:
We also collect your ‘personal information’ so that we can contact you and provide you with
information about products and services that may be of interest to you.
We need to use your data to comply with the law. We:
We will check your credit history and ask about your reasons for applying for a loan, and other details about your financial circumstances so that we can make responsible lending decisions.
Where reasonable and practical we will only collect your ‘personal information’ directly from you.
However, we may also collect information about you from third parties, such as a partner or spouse
who contacts us on your behalf, from our contractors who supply services to us, from advisers such
as accountants or lawyers, or from other organizations authorized by you.
We may also collect ‘credit information’ about you from credit-reporting bodies when authorized by you to do so.
When you sign up, we search your record at fraud prevention agencies and KYC (Know Your Customer) and AML (Anti Money Laundering) service providers to fulfill our legal duties.
We collect your ‘personal information’ in many ways. These can include:
When you access our App or our website, we may collect ‘personal information’ about you using ‘cookies’. ‘Cookies’ are files that are implanted in your hard drive or device to collect, store and receive identifiers and information about your usage of our App and website as well as information about where you are located at the time you access our App or website (using GPS, Bluetooth, or WiFi signals, depending on the permissions that you have granted). By using ‘cookies’ we are able to enhance and personalize our App and website to better suit your needs.
We will only use your ‘personal information’ for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to, and any other purpose permitted under the Privacy act.
The ways that we use your ‘personal information’ may include:
We may also aggregate the ‘personal information’ that we collect for reporting and statistical
purposes and to help us improve our App or website. If we disclose any aggregated information to a
third party, the information will be de-identified and will not contain any personally identifiable
You agree that we may use your ‘personal information’ for any of these purposes.
We may disclose your ‘personal information’ to:
You consent to us disclosing your information to such entities (and allowing such entities to use your personal information to provide their services) without obtaining your consent on a case by case basis.
If you access Zolve while residing in EEA, GDPR regulation will be applied. You may have additional rights to request us to correct, amend, delete, or limit the use of your ‘personal information’ and you can contact us about any of the following additional rights:
Zolve has and requires our Third-Party Service Providers to have, administrative, technical, and
physical safeguards in place in our respective physical facilities and in our respective computer
systems, databases, and communications networks that are reasonably designed to protect the
information contained within such systems from loss, misuse, and alteration. We employ commercially
reasonable website security and customer verification procedures to protect your data. The measures
we use may include storing Personal Information on secured servers, transmitting Personal
Information using encryption technologies, and auditing and reviewing our data collection and
User passwords and other sensitive information are saved and encrypted to prevent unauthorized access or disclosure and accidental loss, alteration, or destruction. We regularly review our operational and business practices for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information. We require all of our employees, contractors, and other third parties to protect confidential information as a condition of doing business with, and our business practices limit the use and disclosure of such information, including personal information, to authorized persons, processes, and transactions.
No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information. You also play a role in protecting your Personal Information. Please safeguard your username and password for your account and do not share them with others. If we receive instructions using your Account log-in information, we will consider that you have authorized the instructions. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security related to the Services. We reserve the right, in our sole discretion, to refuse to provide the Services, terminate your Account, and to remove or edit content.
Our App and website may contain links to third-party websites and social media features that are hosted by a third party. A link to another website does not mean that we sponsor, endorse, or approve the information found on that website. We are not responsible for the privacy policies or practices of third party websites or social media features and your use of those websites and features are governed by the privacy policies and practices of the hosting entities.
If you have any questions or complaints about this Policy or our treatment of your ‘personal
information’, or if you would like to access or correct your ‘personal information’, please contact